Terms & Conditions

Last updated: 18 September 2026

These terms cover two things: using this website, and the plastering work we carry out for you. Please read them before booking work. Nothing here affects your legal rights as a consumer.

1. About us

Reliable Plasterers Bournemouth Bournemouth, Dorset Telephone: 01202 125594

Where these terms say “we” or “us” they mean Reliable Plasterers Bournemouth. “You” means the person or business we are quoting for or working for.

2. Using this website

The content on this site is provided for general information about our services. We keep it accurate and up to date as far as we reasonably can, but nothing on it is a quotation, a guarantee of availability, or advice for your specific property. Always get a written quotation before relying on a price.

The text, photographs, logo and design of this site belong to us or our licensors. You may read, print and share pages for your own use. You may not republish, sell or use them commercially without our written permission.

Where we link to another website, we are not responsible for its content.

3. Quotations

Quotations are free and given in writing, either after we visit the property or from clear photographs and measurements you send us.

• A quotation is valid for 30 days from the date we send it, unless it says otherwise. Material prices move, so after that we may need to requote.
• A quotation covers the work described in it and nothing else. Anything not listed — for example making good behind a removed fireplace, or treating damp we could not see — is extra.
• A quotation is not a contract until you accept it and we confirm a start date in writing (an email or text is enough).
• Prices include VAT only where the quotation says so.

4. Things we cannot see until we start

Plastering often uncovers problems hidden behind a wall or ceiling: blown or hollow plaster, rot, damp, failed lath, or an earlier repair done badly.

If we find something that changes the work or the price, we will stop, tell you what we have found, and give you a revised price before carrying on. We will never do extra chargeable work without your agreement.

5. Getting the property ready

So that we can work safely and to time, please:

• clear the room of furniture, curtains, blinds and anything breakable, or move heavy items to the centre so we can sheet them;
• take down light fittings, shelves and wall fixings where you can;
• make sure we have access on the agreed dates, along with a working power supply, water, and somewhere to unload materials reasonably near the property;
• tell us in advance about parking restrictions or permits, asbestos surveys, pets, alarm codes or anything else that affects access.

If we cannot start or continue because the property is not ready or we cannot get in, we may charge for the time lost at the rate set out in your quotation.

6. Carrying out the work

We will carry out the work with reasonable care and skill, using materials of satisfactory quality, as required by the Consumer Rights Act 2015.

We sheet floors and remaining furniture, mask edges and protect sockets, and clear our waste and sheeting at the end of the job. Plastering is wet, dusty work and some residual dust is unavoidable; a builder’s clean is included, a full deep clean is not.

Start dates and durations are our honest estimate. Weather, drying times, a delay by another trade, illness or a supply problem can move them. We will tell you as soon as we know and agree new dates with you.

7. Drying and decorating

Fresh plaster typically takes three to seven days to dry, and longer on solid walls, in winter, or in a room with little ventilation. Ventilate the room and do not use direct heat on new plaster, which causes cracking.

Wait until the surface is evenly pale before decorating, then use a mist coat of watered-down emulsion before your finish coats. Fine hairline cracks and minor shrinkage as plaster dries are normal and are not a defect. Damage caused by decorating too early is not covered by the guarantee.

8. Payment

Payment terms, including any deposit for materials and any staged payments on larger jobs, are set out in your written quotation. Unless the quotation says otherwise, the balance is due on completion.

We will give you an invoice for every payment. If an invoice is not paid by its due date we may charge interest and reasonable recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998, which applies to business customers.

Materials remain our property until they are paid for in full.

9. Your right to cancel

If you agreed the work away from our business premises — at your home, for example, or by phone, email or through this website — you have the right to cancel within 14 days of agreeing it, without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To cancel, tell us by phone or in writing.

If you ask us to start work within that 14-day period and then cancel, you must pay for the work already done and materials already supplied.

For any cancellation after the 14 days, or after the cancellation period does not apply, we ask for as much notice as you can give. We may charge for materials already bought specifically for your job and for work already carried out.

We may cancel or stop work if the property is unsafe, if access is repeatedly not available, or if an invoice remains unpaid. In that case you pay only for the work done up to that point.

10. Our workmanship guarantee

Completed work carries a 10-year written workmanship guarantee. If cracking, blowing or another defect is caused by how we prepared or applied the plaster, we will return and put it right at no cost to you.

The guarantee does not cover:

• movement, settlement or structural problems in the building;
• damp, leaks or water ingress from any source, including a later leak;
• damage caused by other trades, by decorating too early, or by the way the room is heated or ventilated;
• normal wear, impact damage, or anything altered by someone else after we finished.

Tell us about a problem as soon as you notice it and give us a reasonable opportunity to inspect it before anyone else works on it.

11. Insurance and liability

We hold public liability insurance and can send the certificate with your quotation on request.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses such as loss of profit where you are a business customer.

We do not limit or exclude our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

12. Complaints

If something is not right, please call us first — most things are sorted out quickly with a conversation and a return visit. We will acknowledge a complaint within 5 working days and set out how we intend to put it right.

Nothing in these terms affects your statutory rights. For free, impartial advice contact Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk.

13. General

If any part of these terms turns out to be unenforceable, the rest continue to apply. Delay in enforcing a term does not waive it.

We may update these terms from time to time; the version that applies to your job is the one in force when we confirmed it.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.